AIX

AIX Pay Wallet Opening & Cards Application

• What types of cards does AIX Pay Card offer?
• Who are the parties involved in the AIX Pay Card, and what are their roles?
• Who is eligible to apply for AIX Pay Card?
• How do I apply for a AIX Pay Card?
• What documents do I need to provide when applying for AIX Pay Card?
• How long does it take to get the AIX Pay Card approved?

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Card Delivery & Activation

• Is there a fee to apply for the card?
• Can I request someone else to collect my card on my behalf?
• Can I change the card delivery address once the card has been Approved?
• What happens if my card can’t be delivered to my address?
• When can I expect my card to arrive?
• How do I activate my card once I receive it?

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Card Features & Management

• Can I use the card for online and in-store purchases?
• Can I use the card for subscription payments (Netflix, Spotify, etc.)
• Can the card be added to digital wallets (Apple Pay, Google Pay)?
• How can I add my AIX Pay Card to Google Pay?
• Does the card support contactless payments?
• Can I use the card to withdraw cash from ATMs?

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Security & Support

• What happens if my card is lost or stolen?
• Can I unlock my card?
• How long can I lock my card for?
• Can I lock the card temporarily without cancelling it?
• How do I report unauthorized transactions?
• Will I be notified for every card transaction?

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Fees and Charges

• Are there any crypto deposit fee?
• Are there any transaction fees when using my AIX Pay Visa Card?
• Are ATM withdrawal fees different for local and international locations?
• Are there any fees for card reissuance?

Account & Balance

• My deposit status is stuck on "Under Review" or says it is "at risk of being frozen." What should I do?
• How many types of balances do I have in my AIX Pay wallet?
• When I make a transaction with my AIX Pay Card, which balance will be deducted?
• Can I change the stablecoin balance linked to my AIX Pay?
• Can I combine balances from different stablecoins to pay for a transaction?
• When I deposit my account, which balance will be credited?

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Transaction Issues

• Why was my transaction declined?
• Why was my card charged more than my actual transaction amount?
• How do I dispute an unauthorized charge (Chargeback)?

AIX Pay Member-Get-Member (MGM) Program

• What is the Member Get Member (MGM) Program?
• When does the MGM Program run?
• Who can participate in the program?
• How do I join the program?
• What rewards can I earn?
• When will I receive my reward?

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