AIX

Account Opening & Cards Application

• Why can't I pay the card fee even though I have enough balance?
• How long does it take to get the AIX card approved?
• What documents do I need to provide when applying for AIX card?
• How do I apply for a AIX card?
• Who is eligible to open an AIX account?
• What types of cards does AIX offer?

Card Delivery & Activation

• I have ordered a physical card but I don't receive the card after the stipulated deadline shown in the app, what should I do?
• How do I activate my card once I receive it?
• When can I expect my card to arrive?
• What happens if my card can’t be delivered to my address?
• Can I change the card delivery address once the card has been approved?
• Can I request someone else to collect my card on my behalf?

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Card Features & Management

• Can I use the card for online and in-store purchases?
• Can I use the card for subscription payments (Netflix, Spotify, etc.)
• Can the card be added to digital wallets (Apple Pay, Google Pay)?
• How can I add my AIX card to Google Pay?
• Does the card support contactless payments?
• Can I use the card to withdraw cash from ATMs?

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Security & Support

• How do I contact the AIX Customer Support team?
• Will I be notified for every card transaction?
• How do I report unauthorized transactions?
• Can I terminate my card using the AIX app?
• Can I lock the card temporarily without cancelling it?
• How long can I lock my card for?

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Fees and Charges

• Are there any transaction fees when using my AIX Visa Card?
• Are there any deposit fee or handling fee?
• Are there any fees for card reissuance?
• Are ATM withdrawal fees different for local and international locations?

Account & Balance

• What if I choose the wrong blockchain network for my withdrawal?
• What happens if I enter the wrong account address?
• Why is my crypto withdrawal marked as successful but not showing in my destination account's balance?
• How long does a stablecoin withdrawal usually take to complete?
• How can I cancel my stablecoin withdrawal?
• What is the minimum stablecoins withdrawal?

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