What happens if my card is lost or stolen? 12 April 2026 15:45 Updated If your physical card is lost or stolen, you can immediately lock it in the app to protect your funds. How to lock your card:1. Open the AIX Pay app and go to "My Cards".2. Select the card you want to lock and tap "Lock".3. Review the on-screen notice: “Once locked, this card cannot be used to make payments. You can unlock the card at any time later in the app.”4. Tap "Yes" to confirm.Your card will be successfully locked and ready to unlock whenever you need it.Need a replacement card? Simply head to the AIX Pay Card tab and tap Get Card to order a new physical card. Tips:- Once locked, your card cannot be used for spending until you unlock it- Your locked card can still receive refunds or fund reversals. Related articles Can I unlock my card? Are there any transaction fees when using my AIX Pay Visa Card? Who are the parties involved in the AIX Pay, and what are their roles? What happens if I deposit using an unsupported blockchain network? Can I use the AIX Pay card internationally?