How do I report unauthorized transactions? 04 March 2026 09:16 Updated If you spot any unauthorized or suspicious transactions on your AIX Card, please take action right away: 1. Lock your card through the AIX app under Cards → Security Settings. 2. You can reach our support team via email at support@aixpay.co or by calling our hotline at +852 9290 4155* 3. Share the transaction details, including date, amount, merchant name, and any screenshots or reference numbers. Our team will investigate immediately and may temporarily block your card to keep your account protected. *Please note that international calling rates may apply if you are dialing from outside Hong Kong. Related articles Why is my crypto withdrawal marked as successful but not showing in my destination account's balance?