How do I report unauthorized transactions? 12 April 2026 15:48 Updated If you spot any unauthorized or suspicious transactions on your AIX Pay card, please take action right away: 1. Lock your card through the AIX Pay app under Cards → Security Settings. 2. You can reach our support team via email at support@aixpay.co or by calling our hotline at +852 9290 4155* 3. Share the transaction details, including date, amount, merchant name, and any screenshots or reference numbers. Our team will investigate immediately and may temporarily block your card to keep your account protected. *Please note that international calling rates may apply if you are dialing from outside Hong Kong. Related articles Will I be notified for every card transaction? Can I terminate my card using the AIX Pay app? How long does it take to get the AIX Pay card approved? Are there any deposit fee or handling fee? Can I request someone else to collect my card on my behalf?