My deposit status is stuck on "Under Review" or says it is "at risk of being frozen." What should I do? 11 May 2026 02:57 Updated If your deposit status is "Under Review," it was likely flagged because the sender's name does not match your AIX Pay KYC profile (a Travel Rule violation). Please take action right away: You can reach our support team via email at support@aixpay.co or by calling our hotline at +852 9290 4155. Share the transaction details, including the date, amount, Transaction Hash (TxID), and any screenshots of the transfer. Our team will investigate immediately. Please note: If the deposit originated from a third-party account, the funds cannot be credited and will be subject to a prolonged reversal process back to the sender. *Please note that international calling rates may apply if you are dialing from outside Hong Kong.