How do I dispute an unauthorized charge (Chargeback)? 12 May 2026 03:30 Updated If you see a charge you do not recognize, contact us immediately at support@aixpay.co Time limit: You must submit the dispute within 120 days from the transaction date. Before you contact us, please gather: 1. Your transaction date and amount 2. The merchant name 3. Any receipts or communication showing you tried to get a refund from the merchant first Related articles Why was my card charged more than my actual transaction amount? My deposit status is stuck on "Under Review" or says it is "at risk of being frozen." What should I do? Can AIX Pay cancel rewards? How does the USD $5 card fee waiver work? What is the Member Get Member (MGM) Program?