How do I dispute an unauthorized charge (Chargeback)? 12 May 2026 03:30 Updated If you see a charge you do not recognize, contact us immediately at support@aixpay.co Time limit: You must submit the dispute within 120 days from the transaction date. Before you contact us, please gather: 1. Your transaction date and amount 2. The merchant name 3. Any receipts or communication showing you tried to get a refund from the merchant first Related articles My deposit status is stuck on "Under Review" or says it is "at risk of being frozen." What should I do? Why was my card charged more than my actual transaction amount? Can AIX Pay cancel rewards? How does the USD $5 card fee waiver work? What types of cards does AIX Pay Card offer?