How do I dispute an unauthorized charge (Chargeback)?

If you see a charge you do not recognize, contact us immediately at support@aixpay.co

 

Time limit: You must submit the dispute within 120 days from the transaction date.

 

Before you contact us, please gather:

1. Your transaction date and amount

2. The merchant name

3. Any receipts or communication showing you tried to get a refund from the merchant first