I have ordered a physical card but I don't receive the card after the stipulated deadline shown in the App, what should I do? 07 May 2026 07:02 Updated If your card hasn’t arrived on time, please reach out to our customer support team and we’ll check the delivery status for you. If the delay is due to courier-related issues, we’ll arrange a replacement card so you can start using it as soon as possible. Related articles How do I activate my card once I receive it? Can I use the card for online and in-store purchases? Is there a fee to Apply for the card? When can I expect my card to arrive? What happens if my card can’t be delivered to my address?