How can I track my physical card delivery? 06 July 2026 03:41 Updated The courier used for your card delivery depends on your shipping country:Philippines: Your card is delivered by 2GOAll other countries/regions: Your card is delivered by Singapore Post (SingPost)You can find the courier name and tracking number in the AIX app under My Card.For deliveries outside the Philippines (SingPost):Open the AIX app and go to My CardCopy your tracking numberVisit the SingPost Tracking websiteEnter your tracking number to view the latest shipment statusNote: During the initial rollout, tracking updates in the AIX app may be delayed. The SingPost website will always show the latest available tracking information. For deliveries within the Philippines (2GO)Your shipment is delivered by 2GO. Tracking information will be available in the AIX app. If you need additional tracking support, please contact AIX Customer Support. Still can’t find your shipment?If your tracking information is still unavailable 2–3 business days after you receive your tracking number, please contact AIX Customer Support for assistance. Related articles How do I activate my card once I receive it? Can I use the card for online and in-store purchases? Is there a fee to apply for the card? When can I expect my card to arrive? What happens if my card can’t be delivered to my address?