Why has my stablecoin deposit not arrived?

Stablecoin deposits are usually processed within a few minutes, but delays or failed transactions can hAppen due to blockchain network conditions, verification requirements, or incorrect transfer details.

 

Common causes for delays or failures include:

- Blockchain network congestion during peak periods.

- Pending confirmations required by the specific network.

- Compliance reviews for large deposits.

-Insufficient Gas Fees (Private Wallets): Your transaction will fail to broadcast if you do not have enough of the network's native crypto (e.g., ETH on Base) to pay for gas.

- Mismatched Network or Wrong Coin: Sending a non-USDC token or sending funds via the wrong network (e.g., trying to send Solana USDC via the ETH network).

 

If your deposit still hasn’t arrived:

- Check the transaction on the blockchain explorer to ensure it was successfully broadcasted and didn't fail due to gas limits.

- Verify your details: Make sure the account address, the selected blockchain network, and the coin (USDC only) were correct. (Note: Sending to the wrong network or sending unsupported coins may result in permanent loss).

- Contact AIX Pay Support with your transaction hash (TXID) and transaction details.

 

Most valid deposits complete automatically once enough network confirmations are received.