Can I request a replacement card if damaged? 08 May 2026 10:19 Updated If your AIX Pay Card is lost, damaged, or not working, just reach out to our customer support team to request a replacement. Once your new card is issued and activated, you can start using it right away, both online and in-store. Please note that a replacement fee may Apply depending on your account type and region. For your security, the old card will be deactivated as soon as the replacement is issued. Related articles In case of refund, which account will the funds be refunded to? What is the daily/monthly spending limit? Can I use a different phone number or email to receive OTP for each card? What happens if my card is lost or stolen? Can I use the card for online and in-store purchases?