Why has my stablecoin top-up not arrived?

Stablecoin top-ups are usually processed within a few minutes, but delays can happen due to blockchain network conditions or verification requirements.

 

Commons causes for delays include:

- Blockchain network congestion during peak periods

- Pending confirmations required by the network

- Compliance review for large top-ups

If your top-up still hasn’t arrived:

- Check the transaction on the blockchain explorer

- Make sure the account address and blockchain network are correct

- Contact AIX Support with your transaction hash (TXID) and details

Most top-ups complete automatically once enough network confirmations are received.